Comprehensive warranty protection for your peace of mind
All products include mandatory 2-year legal warranty under EU law covering defects and quality issues
Additional manufacturer warranty on most products with extended coverage and specialized support
100% genuine products with quality inspection before shipping and hassle-free warranty claims
As an EU-registered business (VAT: IT10414360015), we provide full European consumer protection. Your warranty rights are protected by law and cannot be waived.
Under EU Directive 2019/771 (Consumer Rights), all products sold to EU consumers come with a 2-year legal warranty that covers:
| Period | Coverage | Burden of Proof |
|---|---|---|
| First 12 months | Full warranty protection | Defect presumed to exist at delivery |
| 12-24 months | Full warranty protection | Customer must prove defect existed at delivery |
| Digital content | Full warranty for digital elements | 2-year coverage for all digital features |
Many products include additional manufacturer warranty beyond the EU legal warranty:
Manufacturer warranty is in addition to, not instead of, your EU legal warranty rights. You can choose which warranty to use for claims, and your EU legal warranty remains valid regardless of manufacturer warranty status.
Making a warranty claim is simple and straightforward:
Email us at support@gizmojo.shop with your order number and description of the issue
Share photos/videos of the issue and purchase details for quick assessment
We'll arrange repair, replacement, or refund within 48 hours of claim approval
When your warranty claim is approved, you can choose from these resolution options:
Under EU law, you can choose between repair, replacement, or refund. We'll respect your preference and make the process as convenient as possible for you.
Our warranty support team is ready to help:
support@gizmojo.shop
Response within 24 hours
+39 011 234 5678
Mon-Fri, 9:00 AM - 6:00 PM
Available on our website
Instant warranty assistance
Don't hesitate to contact us with warranty questions. Our team is trained to handle all warranty claims efficiently and fairly, ensuring your consumer rights are fully protected.