Privacy Policy - Gizmojo

Privacy Policy

Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.

Last Updated: September 19, 2025

1. Introduction

Porro Servizi S.r.l ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website gizmojo.shop or make a purchase from us.

We are an Italian company (VAT: IT10414360015) located at Via Rivarolo, 49, 10079 Mappano, Italy, and we comply with the General Data Protection Regulation (GDPR) and all applicable Italian and EU data protection laws.

GDPR Compliance

We are fully committed to GDPR compliance and protecting your rights as a data subject under European law. Your personal data is processed lawfully, fairly, and transparently.

2. Information We Collect

Personal Information You Provide:

  • Name, email address, phone number
  • Billing and shipping addresses
  • Payment information (processed by secure payment providers)
  • Order history and purchase preferences
  • Customer service communications
  • Account login credentials (if you create an account)
  • Marketing preferences and communication choices

Information Automatically Collected:

  • IP address and device information
  • Browser type and version
  • Website usage data and navigation patterns
  • Cookies and similar tracking technologies
  • Referral sources and search terms
  • Time zone and language preferences

Sensitive Data

We do not collect sensitive personal data such as health information, political opinions, or religious beliefs unless specifically required and with your explicit consent.

3. How We Use Your Information

We process your personal data based on the following legal bases under GDPR:

Contract Performance:

  • Processing and fulfilling your orders
  • Payment processing and fraud prevention
  • Shipping and delivery services
  • Customer support and warranty services
  • Account management and authentication

Legitimate Interests:

  • Website analytics and performance improvement
  • Security monitoring and fraud detection
  • Business operations and administration
  • Product development and service enhancement

Consent (where applicable):

  • Marketing communications and newsletters
  • Non-essential cookies and tracking
  • Personalized advertising and recommendations
  • Social media integration

Legal Compliance:

  • Tax reporting and accounting requirements
  • Consumer protection law compliance
  • Regulatory reporting obligations
  • Law enforcement requests

4. How We Share Your Information

We only share your personal data when necessary and with appropriate safeguards:

Service Providers:

  • Payment processors (PayPal, Stripe, banks)
  • Shipping and logistics partners
  • Customer service platforms
  • Website hosting and security services
  • Analytics and marketing platforms

Legal Requirements:

  • Government authorities when required by law
  • Tax authorities for compliance reporting
  • Consumer protection agencies
  • Law enforcement for fraud prevention

No Sale of Personal Data

We never sell, rent, or trade your personal information to third parties for their marketing purposes. Any data sharing is limited to the purposes described above with appropriate data processing agreements.

5. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

👁️

Right to Access

Request a copy of all personal data we hold about you

✏️

Right to Rectification

Correct any inaccurate or incomplete personal data

🗑️

Right to Erasure

Request deletion of your personal data ("right to be forgotten")

🚫

Right to Restrict

Limit how we process your personal data

📤

Right to Portability

Receive your data in a machine-readable format

Right to Object

Object to processing based on legitimate interests

How to Exercise Your Rights:

To exercise any of these rights, contact us at:

Data Protection Contact:

Email: privacy@gizmojo.shop

Phone: +39 011 234 5678

Mail: Porro Servizi S.r.l, Via Rivarolo, 49, 10079 Mappano, Italy

Response Time: Within 30 days

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze website usage:

Essential Cookies:

  • Shopping cart functionality
  • User authentication and security
  • Payment processing
  • Website security and fraud prevention

Analytics Cookies:

  • Google Analytics (with IP anonymization)
  • Website performance monitoring
  • User behavior analysis
  • Conversion tracking

Marketing Cookies (with consent):

  • Google Ads and Facebook Pixel
  • Remarketing and retargeting
  • Personalized advertising
  • Social media integration

Cookie Control

You can manage your cookie preferences through our Cookie Settings panel or your browser settings. Essential cookies cannot be disabled as they are necessary for website functionality.

7. Data Security

We implement comprehensive security measures to protect your personal data:

Technical Safeguards:

  • SSL encryption for all data transmission
  • Secure hosting with regular backups
  • Firewall protection and intrusion detection
  • Regular security audits and updates
  • Access controls and authentication systems

Organizational Measures:

  • Staff training on data protection
  • Data processing agreements with partners
  • Regular privacy impact assessments
  • Incident response procedures
  • Data minimization practices

Data Breach Notification

In the unlikely event of a data breach affecting your personal data, we will notify you within 72 hours as required by GDPR, along with details of the breach and steps taken to address it.

8. Data Retention

We retain your personal data only for as long as necessary:

Retention Periods:

  • Order data: 7 years (tax and accounting requirements)
  • Customer accounts: Until deletion requested
  • Marketing communications: Until unsubscribed
  • Website analytics: 26 months (Google Analytics default)
  • Customer service records: 3 years
  • Security logs: 12 months

When data is no longer needed, it is securely deleted or anonymized. You can request earlier deletion under your "right to erasure" unless we have legal obligations to retain certain information.

9. International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer personal data outside the EEA, we ensure adequate protection through:

  • EU Commission adequacy decisions
  • Standard Contractual Clauses (SCCs)
  • Binding Corporate Rules where applicable
  • Certification schemes and codes of conduct

Transfer Safeguards

Any international transfers are made with appropriate safeguards to ensure your data receives the same level of protection as within the EU.

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children under 16 without parental consent.

If you are a parent or guardian and believe your child has provided personal data to us, please contact us immediately. We will take steps to verify the information and delete it if collected inappropriately.

11. Marketing Communications

We may send you marketing communications if you have:

  • Given explicit consent to receive marketing emails
  • Made a purchase and not opted out of marketing
  • Subscribed to our newsletter

Your Marketing Rights:

  • Unsubscribe at any time using links in emails
  • Update your marketing preferences in your account
  • Contact us to stop all marketing communications
  • Choose which types of communications you receive

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email if you have an account with us
  • Display a prominent notice on our website
  • Obtain new consent where required by law

13. Complaints and Disputes

If you have concerns about how we handle your personal data, please contact us first. We are committed to resolving privacy concerns promptly and fairly.

Escalation Options:

  • Contact our Data Protection Officer: privacy@gizmojo.shop
  • File a complaint with Romanian Data Protection Authority (ANSPDCP)
  • Lodge a complaint with any EU supervisory authority
  • Use EU Online Dispute Resolution platform for purchase disputes

Italian Data Protection Authority:

Website: www.garanteprivacy.it

Phone: +39 06 69677 1

Address: Piazza di Monte Citorio, 121, 00186 Roma RM, Italy

14. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us:

Porro Servizi S.r.l - Data Protection

Email: privacy@gizmojo.shop

General Support: support@gizmojo.shop

Phone: +39 011 234 5678

Address: Via Rivarolo, 49, 10079 Mappano, Italy

VAT Number: IT10414360015

Business Hours: Monday-Friday, 9:00 AM - 6:00 PM CET

Your Privacy Matters

We are committed to transparency and protecting your privacy rights. Don't hesitate to contact us with any questions or concerns about your personal data.

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