Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your use of the website gizmojo.shop and your purchase of products from Porro Servizi S.r.l ("we," "our," "us," or "Company").

By accessing our website or making a purchase, you agree to be bound by these Terms. If you do not agree with any part of these terms, you may not use our services.

2. Use of Website

Permitted Use:

• Browse and purchase products for personal or business use
• Create an account and manage your orders
• Contact customer support for assistance
• Access product information and reviews

Prohibited Use:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Upload malicious code or compromise website security
• Scrape or harvest data without permission
• Impersonate other users or provide false information
• Interfere with the proper functioning of the website

3. Products and Pricing

Product Information:

• All product descriptions are accurate to the best of our knowledge
• Images are for illustration purposes and may not reflect exact appearance
• Specifications may change without notice due to manufacturer updates
• We sell only genuine products from authorized sources

Pricing:

• All prices are in Euros (EUR) as displayed
• Prices include VAT where applicable for EU customers
• Prices may change without notice, but confirmed orders honor original price
• Shipping costs are calculated at checkout
• Payment processing fees may apply for certain payment methods

4. Ordering and Payment

Order Process:

• Add products to your shopping cart
• Provide accurate shipping and billing information
• Select shipping method and payment option
• Review and confirm your order
• Receive order confirmation via email

Order Acceptance:

Your order represents an offer to purchase products. We reserve the right to accept or decline any order for any reason, including:

• Product availability
• Pricing errors
• Verification of information
• Compliance with export laws
• Fraud prevention

Payment Terms:

• Payment is due in full at time of order
• We accept major credit cards, PayPal, bank transfers, and COD
• All transactions are processed securely with SSL encryption
• Failed payments may result in order cancellation
• We may verify payment information before processing orders

5. Shipping and Delivery

Shipping Areas:

• Italy: All regions and cities
• European Union: All 27 member countries
• Specific restrictions may apply to certain products

Delivery Terms:

• Delivery times are estimates and not guarantees
• Risk of loss transfers to you upon delivery
• You must provide accurate delivery addresses
• Delivery attempts are made during business hours
• Additional fees apply for redelivery requests

Delivery Issues:

• Report missing or damaged packages within 48 hours
• We may require proof of damage or loss
• Insurance claims may be necessary for high-value items
• We'll work with carriers to resolve delivery problems

6. Returns and Refunds

EU Consumer Rights:

Under EU Consumer Rights Directive, you have the right to withdraw from purchase within 14 days of delivery without giving reason.

Return Conditions:

• Items must be unused and in original condition
• Original packaging and accessories must be included
• Return request must be made within 14 days
• Certain items may be excluded from returns for hygiene reasons
• Custom or personalized items cannot be returned

Refund Process:

• Refunds processed within 14 days of receiving return
• Original payment method will be credited
• Shipping costs refunded for defective or incorrect items
• Return shipping costs covered by us for EU customers
• Processing fees may apply for certain payment methods

7. Warranty and Liability

Product Warranty:

• 2-year legal warranty on all products under EU law
• Additional manufacturer warranty may apply
• Warranty covers defects in materials and workmanship
• Excludes damage from misuse, abuse, or normal wear
• Warranty claims processed according to EU consumer law

Limitation of Liability:

To the extent permitted by law:

• Our liability is limited to the purchase price of products
• We exclude liability for indirect or consequential damages
• Nothing excludes liability for death, personal injury, or fraud
• Consumer rights under mandatory law cannot be excluded

8. Intellectual Property

Our Content:

• Website design, text, images, and logos are our property
• Protected by copyright, trademark, and other intellectual property laws
• You may not copy, distribute, or reproduce without permission
• Product images may be owned by manufacturers

User Content:

• Reviews and comments remain your intellectual property
• You grant us license to use submitted content for business purposes
• You're responsible for ensuring content doesn't infringe others' rights
• We may remove inappropriate or infringing content

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms.

Data Processing:

• We process personal data in accordance with GDPR
• Data is used for order processing, customer service, and legal compliance
• You have rights to access, correct, and delete your personal data
• Marketing communications require separate consent
• We implement appropriate security measures to protect your data

10. Dispute Resolution

Governing Law:

These Terms are governed by Italian law and EU consumer protection legislation. Any disputes will be resolved in Italian courts, subject to your consumer rights.

EU Online Dispute Resolution:

• EU customers can use the Online Dispute Resolution platform
• Available at: https://ec.europa.eu/consumers/odr
• Alternative dispute resolution for consumer complaints
• Does not affect your right to take legal action

Resolution Process:

• Contact us first to resolve issues informally
• We aim to resolve complaints within 30 days
• Escalate to relevant consumer authorities if needed
• Legal action remains available for all parties

11. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including:

• Natural disasters and extreme weather
• Government actions and regulatory changes
• Labor disputes and strikes
• Transportation delays and disruptions
• Supplier failures and material shortages
• Technical failures and cyber attacks
• Pandemic or health emergencies

During force majeure events, we will make reasonable efforts to fulfill orders and keep customers informed.

12. Changes to Terms

We may update these Terms from time to time to reflect:

• Changes in applicable law
• New features or services
• Business practice modifications
• Enhanced consumer protections

Notification Process:

• Updated terms posted on website with new effective date
• Email notification to registered customers
• 30 days notice for material changes affecting consumer rights
• Continued use implies acceptance of updated terms

13. General Provisions

Severability:

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.

Entire Agreement:

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding your use of our services.

Assignment:

We may assign our rights and obligations under these Terms. You may not assign your rights without our written consent.

Waiver:

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it later.

14. Contact Information

If you have questions about these Terms, please contact us: