Frequently Asked Questions

Browse our products, add items to your cart, and proceed to checkout. You'll need to provide shipping information and choose a payment method. Once your order is confirmed, you'll receive an email confirmation with your order number.

All orders are processed securely with SSL encryption. For EU customers, all prices include VAT. We are a registered EU business (VAT: IT10414360015).

You can modify or cancel your order within 2 hours of placing it. Contact us immediately at support@gizmojo.shop or +39 011 234 5678. Once your order has been processed and shipped, you'll need to use our returns process.

Yes, we provide official invoices for all purchases. As a registered EU business (VAT: IT10414360015), all invoices include proper VAT calculations. You can download your invoice from your account or request it via email.

Italy: 2-3 business days (standard), 1-2 days (express). EU countries: 3-7 business days (standard), 2-4 days (express). Same-day delivery available in Turin. All orders include tracking.

Yes! Free standard shipping on orders over €50 (Italy) or €50 (EU). For smaller orders, shipping costs start at €4.90 domestically and €12.99 for EU countries.

Our delivery partners will attempt delivery up to 3 times. If unsuccessful, they'll leave a delivery card with pickup instructions or contact you to arrange redelivery. You can also request safe place or neighbor delivery during checkout.

Absolutely! Once shipped, you'll receive tracking information via email and SMS. Use our Track Your Order page with your order number and email to see real-time updates.

EU customers have 14-day withdrawal rights. Return unused items in original packaging within 14 days of delivery. We provide free return shipping labels and process refunds within 14 days of receiving returns. No reason needed for returns.

Contact us within 14 days at support@gizmojo.shop. We'll send you a prepaid return label within 24 hours. Pack the item in original packaging, attach our label, and drop it off. You'll receive refund confirmation once we process the return.

Refunds are processed within 14 days of receiving your return. Card refunds take 5-10 business days, PayPal 1-3 days, bank transfers 3-7 days. You'll receive email confirmation when your refund is processed.

Yes! Contact us for exchanges within 14 days. We offer free exchange shipping (both ways) and same-day processing. You only pay the price difference if the new item costs more.

All products include 2-year EU legal warranty covering manufacturing defects, quality issues, and performance problems. Many items also include additional manufacturer warranty. Contact us with your order number for warranty claims.

Yes, we only sell 100% genuine products from authorized distributors and manufacturers. All items come with original packaging, documentation, and full manufacturer warranty. We guarantee authenticity.

Report damage within 48 hours with photos. We'll arrange immediate replacement or full refund with free return pickup. Express replacement shipping at no charge. Quality is checked before shipping, but we'll fix any issues fast.

Yes, our technical support team helps with product setup, troubleshooting, and usage questions. Contact us at support@gizmojo.shop or +40 21 345 6789. We also provide setup guides and product manuals.

No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, view purchase history, and receive exclusive offers. Account creation is free and optional.

We're GDPR compliant and use SSL encryption for all data transmission. Your personal information is never shared with third parties without consent. You have full rights to access, modify, or delete your data. Read our Privacy Policy for details.

Yes, you have the right to delete your account and all personal data under GDPR. Contact us at support@gizmojo.shop to request account deletion. We'll process your request within 30 days and confirm completion.

Click the unsubscribe link in any email, or contact us directly. You can also manage email preferences in your account settings. We'll process unsubscribe requests immediately and confirm via email.

Porro Servizi S.r.l is an EU-registered e-commerce company (VAT: IT10414360015) based in Mappano, Italy. We specialize in quality electronics and gadgets with full EU consumer protection and warranty coverage.

Our headquarters and warehouse are located at Via Rivarolo, 49, 10079 Mappano, Italy. We serve customers across Italy and all EU countries with full legal compliance.

Currently, we operate as an online-only retailer to keep costs low and pass savings to customers. However, you can contact us to arrange product pickup from our Turin warehouse with advance notice.

Contact us first at support@gizmojo.shop. For EU customers, you can also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr for online dispute resolution.