Easy returns with full EU consumer protection
As an EU consumer, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
Under EU Directive 2011/83/EU (Consumer Rights Directive), you are entitled to:
Contact us within 14 days via email, phone, or our online form
We'll send you a prepaid return shipping label within 24 hours
Pack the item in original packaging and attach our return label
Receive full refund within 14 days of us receiving the return
For hygiene and safety reasons, the following items cannot be returned:
You may examine the product to determine its nature, characteristics, and functionality, but please avoid unnecessary handling that might decrease its value.
| Payment Method | Refund Time | Processing Details |
|---|---|---|
| Credit/Debit Card | 5-10 business days | Refunded to original card |
| PayPal | 1-3 business days | Refunded to PayPal account |
| Cash on Delivery | 7-14 business days | Bank transfer to provided account |
| Bank Transfer | 3-7 business days | Refunded to original account |
Note: Return shipping is free for EU customers when using our provided return label. We cover all return shipping costs as part of your consumer rights.
If you receive a damaged or defective product, we'll make it right immediately:
All products are quality-checked before shipping. If something goes wrong, we'll fix it fast with no hassle for you.
Under EU law, you have a 2-year legal warranty on all products. This covers:
Many products also include additional manufacturer warranty. Check your product documentation for specific terms and coverage periods.
For warranty claims, contact us at support@gizmojo.shop with your order number and description of the issue.
Need a different size, color, or model? We make exchanges easy:
To request an exchange, simply contact our customer service team and mention you'd like to exchange rather than return your item.
Ready to return your order? Contact us using any of these methods:
support@gizmojo.shop
Include your order number
+39 011 234 5678
Mon-Fri, 9AM-6PM
Available on our website
Instant response
Our customer service team is here to make your return process as smooth as possible. Don't hesitate to reach out with any questions!