📢 Terms Notice: These terms apply to all customers regardless of how you found our website. Our commitment to fair trading applies equally to all visitors, including those arriving through advertisements.
🇪🇺 Important: Your EU Consumer Rights
These terms are in addition to your statutory rights under EU consumer protection law. Your legal rights as an EU consumer cannot be waived or limited by these terms. If any term conflicts with your legal rights, your legal rights take precedence.
Key Rights: 14-day withdrawal period • 2-year legal warranty • Right to reject faulty goods • Access to dispute resolution
1. Company Information
Legal Entity: Gizmoja srl
Registered Address: Bulevardul Mihail Kogălniceanu, București, Romania
VAT Number: RO12345678
Business Registration: Romanian Trade Register
Website: gizmoja.shop
Email: support@gizmoja.shop
Phone: +40 722 345 678
Business Hours:
Customer Service: Monday-Friday 9:00-18:00 EET, Saturday 10:00-14:00 EET
Order Processing: Monday-Friday 9:00-17:00 EET
2. Ordering Process
2.1 Product Information
We strive to provide accurate product descriptions, images, and specifications. However:
- Colors may vary due to display settings
- Dimensions are approximate
- Specifications are subject to manufacturer changes
- Availability is subject to stock levels
2.2 Order Placement
When you place an order:
- You make an offer to purchase products at the listed price
- We reserve the right to accept or decline your order
- Order confirmation constitutes acceptance of your offer
- A contract is formed upon our acceptance
2.3 Order Modifications and Cancellations
You may modify or cancel your order:
- Free cancellation before shipment
- Contact us immediately for changes
- Some custom items cannot be cancelled
- Refunds processed to original payment method
3. Pricing and Payment
3.1 Pricing
All prices displayed on our website:
- Include applicable VAT for EU customers
- Are in Euros (EUR) unless otherwise stated
- Are subject to change without notice
- Are confirmed at the time of order
3.2 Payment Methods
We accept the following payment methods:
- Credit and debit cards (Visa, Mastercard, American Express)
- PayPal and other digital wallets
- Bank transfer (EU SEPA)
- Cash on delivery (Romania only)
3.3 Payment Security
- All payments are processed securely
- We use SSL encryption and PCI DSS compliance
- We do not store full payment card details
- 3D Secure authentication for added protection
4. Delivery and Risk
4.1 Delivery Terms
- Domestic (Romania): 2-4 business days standard, 1-2 days express
- EU Countries: 3-8 business days depending on destination
- Shipping Costs: Calculated at checkout, free over specified thresholds
- Delivery Address: Must be complete and accurate
4.2 Risk Transfer
Risk of loss or damage passes to you:
- Standard Delivery: Upon delivery to specified address
- Click & Collect: Upon collection from pickup point
- Failed Delivery: After reasonable delivery attempts
5. Returns and Refunds
🇪🇺 Your EU Consumer Rights
14-Day Withdrawal Period: You have the right to withdraw from any distance contract within 14 days of delivery without giving any reason (EU Consumer Rights Directive 2011/83/EU).
5.1 Return Policy
- EU Customers: 14-day return period from delivery date
- Gift Purchases: Extended 30-day return period
- Condition: Items must be unused and in original packaging
- Return Shipping: Free return shipping provided
5.2 Refund Process
- Refunds processed within 5 business days of receiving return
- Refunded to original payment method
- Refund includes original shipping costs (for defective items)
- Processing time varies by payment method
6. Warranty and Liability
6.1 Legal Warranty (EU)
All products come with a mandatory 2-year legal warranty under EU law:
- Covers manufacturing defects and conformity issues
- Free repair or replacement
- Valid across all EU member states
- Cannot be waived or limited
6.2 Limitation of Liability
Our liability is limited as follows:
- Consumer Purchases: Liability cannot be excluded for death, personal injury, or breach of statutory rights
- Business Purchases: Liability limited to the purchase price of goods
- Indirect Damages: Not liable for consequential, incidental, or punitive damages